Customer Support
PAYMENTS
When calculating finance charges, we use the date your payment was received by our bank. Therefore, please be sure to mail payments 3-5 days before the due date.
Check Payments
Please send all payments, for orders from any location, to:
BSG HandCraft
P.O. Box 74769
Chicago, IL 60694-4769
Bad Checks – Customers whose checks are returned for insufficient funds are charged a fee of $25. Returned checks are re-deposited only with customer approval. Checks returned a second time incur an additional $25 fee. Customers submitting two bad checks in a six month period or less will lose credit terms and product will only be sent on a pre-paid basis.
Wire Transfers
Please contact our accounting department for wire transfer instructions. You may call 800.999.2440, or email credit@bsghandcraft.com
Credit Cards
We accept Visa, Mastercard, Discover, and American Express. As of February 1, 2013, all accounts will be subject to a $60,000.00 maximum in credit card payments during any calendar year.
TERMS & PRICES
Account Terms
Available payment terms are industry credit, credit card pre-payment, check pre-payment, or COD (charges apply). As of February 1, 2013, all accounts will be subject to a $60,000.00 maximum in credit card payments during any calendar year. All payments must be made in USD.
BSG HandCraft requires a first-order minimum of $2000 for all start-up retail businesses. There is no minimum order for established retail businesses or other businesses like breweries, wineries, or educational institutions. There is no minimum for subsequent orders. First orders are shipped only on a pre-paid basis, regardless of the payment terms established on the account.
Industry Credit Accounts – Standard industry credit terms, following credit approval, are Net 31 days from the invoice date. Payments may be made by check or wire. Invoices may also be paid by credit card by calling the Accounts Receivable department at 952.465.0566. Declined cards will be retried once, only by request, before check or wire payment is required on a go-forward basis. A 1.5% monthly charge will be automatically applied to overdue accounts. When calculating finance charges, we use the date your payment was received by our bank. Therefore, please be sure to mail payments 3-5 days before the due date. Freight charges are not discounted.
Credit Card Pre-Payment Accounts – Orders placed under credit card pre-payment accounts must be successfully billed to a credit card prior to shipping. BSG HandCraft accepts Visa, MasterCard, Discover, and American Express, and will gladly hold card information on file in our secure system to avoid any processing delays. Customers are responsible for providing BSG HandCraft with updated card information if their card on file expires or otherwise becomes unusable. If a credit card declines, BSG HandCraft will attempt to run the credit card the following day. If the card is again declined, a member of our AR team will contact the customer within 24 hours to obtain further instructions or new credit card information.
Check Pre-Payment Accounts – Orders placed under check pre-payment accounts must be successfully paid by check or wire prior to shipping. BSG HandCraft will wait for all check or wire payments to clear before applying payment to the account and shipping product.
Cash on Delivery (COD) Accounts – Orders placed under COD accounts will be shipped using a carrier that provides COD service. COD service charges vary by carrier. If freight is pre-paid by BSG HandCraft, the service charges are billed to the customer along with basic freight costs. BSG HandCraft will notify COD customers of the total cost prior to shipping. Customers are responsible for providing full payment to the carrier in an acceptable form at the time of delivery.
Late Accounts
Product will not be shipped to accounts with balances older than 45 days without a firm payment plan in place. Accounts failing to adhere to an agreed upon payment plan will automatically be placed on hold. Accounts older than 90 days are routinely turned over for collection and need not again be sold product until all due bills, including collection fees and late charges, have been paid. Following any formal collection procedures, product will be shipped on a pre-payment basis until such time as credit-worthy status has been reestablished. We reserve the right to restrict sale prices and promotional programs to customers with current accounts only, and to restrict any and all credit policies at any time deemed necessary.
Prices & Price Changes
All listed prices are EXW the BSG HandCraft warehouse. All prices listed are subject to change without notice. Price changes are made immediately on the web-site, and generally noted in our monthly mailings.
Minimum Advertised Price (MAP) Policy
The Minimum Advertised Price (MAP) for all pertinent products shall be listed on the product page of said product. The purpose of this policy is to promote the uniqueness and high value of certain products while maintaining the product’s reputation and fairness to all retailers. MAP is established by the manufacturer and is subject to change.
This policy applies to all public advertisements of the products in question in any and all media, including but not limited to internet or similar electronic media, direct mail, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order, television, radio and public signage. You have the right to make your own independent decision as to resale prices for in‐store advertising.
Problems with Invoices & Orders
We take pride in our ability to process and ship orders on a timely and correct basis, with a minimum of errors. If an error is made on an invoice or order, notification to BSG HandCraft by the customer must be made within 30 days or we will not be held responsible.
BACK ORDERS
If an item is out of stock when we ship an order, the customer may request that we create a back order as a reminder to contact them when our inventory is replenished. At that time, the customer may choose to have the product shipped, either alone or with another order, or have the back order cancelled. BSG HandCraft does not cover the cost of shipping back order items.
SPECIAL ORDERS
Special orders items are any items that requires a pre-order (such as RJS Craft Winemaking RQ Kits, Cru Select Ports or seasonal offerings), custom equipments kits, or items not in our catalog. Special orders can be cancelled until the time BSG HandCraft has placed the order with the supplier. Once BSG HandCraft receives confirmation from the supplier, the retailer will be responsible for payment for all special ordered items. Special Order items are not returnable. Customers will be notified when items arrive at the warehouse and must take delivery within two weeks of notification. Special Order items will be shipped with next available order or separately if requested by customer. BSG HandCraft does not pay for shipping of Special Order items.
RETURNS
Damages or shortages must be reported to our Customer Service department within 5 days of receipt of order. This makes it easier for us to uncover sources of problems and prevent recurrences. All returns must be authorized by a Customer Service Representative. Items returned without prior authorization will not be credited. No adjustments will be made on items held by a customer for more than 30 days. Special Order items are not returnable, and all returns may be subject to a 15% restocking fee.
Transportation Claims
If merchandise is received damaged by FEDEX shipment, the customer must initiate a claim by calling FEDEX and reporting the damage. For truck claims, the Bill of Lading must be signed with damaged items listed. If the bill is signed without notation of damage, the trucking companies will not honor any claims, and BSG HandCraft will not be held responsible for any damaged merchandise. All truck shipments from BSG HandCraft locations leave our warehouse palletized with orange shrink wrap. If the wrap has been disturbed or damaged in any way, or if the pallet arrives in different wrapping, please check the shipment carefully. Your signature on a bill of lading accepts the merchandise in good condition, frees the trucker of any responsibility, and makes it impossible for BSG HandCraft to be of any help with a claim. If there is any hint of damage, sign only a conditional acceptance, with terms such as ‘pallet disturbed - possible damage or loss’, ‘piece count incorrect’, or ‘subject to inspection’.
SHIPPING
BSG HandCraft offers a variety of shipping options to suit your needs. Our Customer Service Representatives and Logistics experts work closely with motor freight and parcel carriers to get you the best pricing and service, whether you need to ship a few packages, a partial pallet, or a full truckload. Please call Customer Service at 800.999.2440 to discuss the best shipment options.
Shipping Methods
BSG HandCraft offers shipment by motor freight (“truck shipment”) for palletized orders, or by FEDEX for smaller orders. Orders under 200 lb will normally ship via FEDEX, and any of greater weight via truck shipment. Larger orders can be shipped via FEDEX Hundredweight on request.
Packages shipped via FEDEX or other parcel carriers have a greater risk of damage and loss in transit than palletized merchandise shipped on a truck. Furthermore, FEDEX does not operate as a common carrier, and in most instances is not responsible for incidental damage or loss. BSG HandCraft strongly recommends shipping glassware and wine kits as part of palletized orders shipped with common carriers.
Shipping Terms
Available shipping terms are Pre-Paid Freight, Freight Collect, or Customer Pick-Up. BSG HandCraft recommends the Pre-Paid Freight option, which allows you to benefit from the discounts HandCraft receives when we pay our freight partners for your shipment. Many of our negotiated discounts exceed 75% of the base freight rate.
Pre-Paid Freight – BSG HandCraft will work with you to find which of our freight partners best suits your business or specific order. HandCraft will pre-pay a discounted rate to the carrier, and then all carriage and service charges are conveniently added to your order invoice.
The delivery term for Pre-Paid Freight shipments is Carriage Paid To (CPT) Destination. BSG HandCraft is responsible for transferring well-packaged items to the carrier. Risk passes to the buyer when goods are handed over to the carrier. BSG HandCraft will issue credit only when damages can be recovered from the carrier.
Freight Collect – BSG HandCraft will schedule a pickup with the carrier of your choice or recommend one of our freight partners that best suits your shipment. HandCraft will arrange for the carrier to bill you directly for all carriage and service charges. This is sometimes convenient if your business has an account with a freight carrier, or if you prefer the service of a carrier that is not one of our freight partners.
The delivery term for Freight Collect shipments is Free Carrier (FCA) Origin. HandCraft is responsible for transferring well-packaged items to the carrier at the original BSG warehouse. Risk passes to the buyer when goods are handed over to the carrier. The buyer is responsible for recovering damages from the carrier due to loss of value incurred during transportation.
Customer Pick-Up – Customer Pick-Ups are generally available from any BSG HandCraft location from 9:00am - 4:00pm Monday-Friday, with 24 hours' notice; please call if you will be more than 1 hour late for your appointment. For customer pick-ups of less than 1 pallet, same day pickup is possible with at least 2 hours notice (please have your customer service representative contact the warehouse). Pick-up hours and availability are subject to change and will be confirmed by your customer service representative.
The delivery terms for Customer Pick-Ups are Ex Works (EXW) Origin. BSG HandCraft is responsible for making well-packaged items available for collection at the original BSG warehouse. Any arrangements for HandCraft to load the items onto the collecting vehicles must be negotiated as a specific exception to the delivery terms, and loading takes place at the buyer’s risk.
Special Shipping Notes
Glass Shipping – BSG HandCraft highly recommends that all glass be shipped by common carrier. The customer will accept full responsibility for breakage during transit if shipped by other than common carrier. BSG HandCraft will not reimburse the customer or file a claim if glass arrives damaged via FEDEX. BSG HandCraft will no longer ship glass carboys or beer bottles via FEDEX and does not repack wine bottles shipped FEDEX.
Wine Kit Shipping – Due to the weight and possible excessive movement of product within the wine kit box if shipped FEDEX, BSG HandCraft highly recommends that all wine kits be shipped via common carrier. We will ship wine kits via FEDEX at customer’s request, but BSG HandCraft will not reimburse the customer or file a claim if wine kits are damaged in transit.
Tamper-Evident Wrap – Truck Shipments fulfilled by BSG HandCraft locations leave our warehouses in distinctive, orange shrink wrap. If you receive a truck shipment in normal wrapping, it is very import to check the contents carefully before signing for the receipt. For more information, see the Transportation Claims section.
Shipping Locations:
Orders fulfilled by BSG HandCraft ship from our warehouses located in West Warrick, RI, Atlanta, GA, and San Leandro, CA. Orders placed with BSG HandCraft may occasionally be fulfilled by other divisions of Brewers Supply Group (BSG). For a complete list of BSG warehouse locations, please visit the BSG CraftBrewing website.
Drop Shipments
We will drop ship for the convenience of our customers, should they be out of stock on a particular item, or if we caused a delay in shipment of an article due to our own stock position. We will also drop ship for customers wishing quick shipment on items not normally stocked, or as seen fit for other reasons. A drop shipment charge of $10.00 applies to FEDEX shipments and $20.00 to LTL shipments if the shipment is not due to our own error. We reserve the right to refuse drop shipment privileges to any customer seen as routinely offering merchandise not stocked in the customer’s inventory, or when drop shipments seem excessive. No CODs on drop shipments.
Problems with Invoices & Orders
We take pride in our ability to process and ship orders on a timely and correct basis, with a minimum of errors. If an error is made on an invoice or order, notification to BSG HandCraft by the customer must be made within 30 days or we will not be held responsible.
SALES OF DISTILLING EQUIPMENT TERMS & CONDITIONS
The use and possession of stills and other distilling equipment is heavily regulated by foreign, federal, state, and/or local laws. Distillation of alcohol for consumption or other use in the United States (and various other jurisdictions) without required federal and, where applicable, state licenses or permits is illegal and could result in jail time, fines, forfeiture of property, or other penalties. If you purchase a Still Spirits still or any other still or distilling equipment supplied by Brewers Supply Group, Inc. or any of its subsidiaries or affiliates (collectively “BSG”), you expressly represent and warrant to BSG that you will comply with (i) all laws applicable to the possession, use and operation of such equipment; and (ii) all instructions for the use and operation of such equipment.
BSG supplies stills and other distilling equipment in jurisdictions throughout the world, including in areas that may not require licenses or permits for the distillation of certain volumes of alcohol or the distillation of alcohol for non-commercial use. Accordingly, if you view any marketing or other communications related to stills or other distilling equipment supplied by BSG that appear to indicate that the equipment may be used to distill alcohol, such communications shall be deemed to include the phrase "with all required licenses and permits and in accordance with all applicable laws."
IF YOU PURCHASE, POSSESS, USE OR OPERATE ANY STILL OR OTHER DISTILLING EQUIPMENT SUPPLIED BY BSG, YOU AGREE AND ACKNOWLEDGE THAT DISTILLING ALCOHOL CAN BE DANGEROUS AND INCLUDES RISKS INCLUDING, BUT NOT LIMITED TO, FIRE, EXPLOSION, AND/OR THE PRODUCTION OF SUBSTANCES THAT MAY BE ILLEGAL OR POISONOUS AND THAT YOU FULLY UNDERSTAND AND APPRECIATE SUCH RISKS AND KNOWINGLY AND VOLUNTARILY AGREE TO ASSUME ALL SUCH RISKS.
If you purchase, possess, use or operate any still or other distilling equipment supplied by BSG you further agree to defend, indemnify, and hold harmless BSG from and against all damages, penalties, losses, claims, suits, other proceedings, and expenses of every kind or nature, whether in contract or tort, including all reasonable attorneys’ fees and costs (collectively, “Losses”), arising from the ownership, possession, use or operation of such still or other distilling equipment, regardless of whether such Losses are reasonably foreseeable and including Losses related to personal injury or death to you or others. You acknowledge and agree that the foregoing agreement to indemnify, defend and hold BSG harmless and the limitation of liability contained herein are integral parts of the transaction to which these Terms and Conditions relate and that without such provisions BSG would not have entered into such transaction with you.
EXCEPT AS OTHERWISE PROVIDED IN THAT CERTAIN “24 MONTH WARRANTY FOR EQUIPMENT PRODUCTS” PROVIDED BY BSGI NZ, A NEW ZEALAND LIMITED COMPANY (“BEVIE”), WHICH IS NOT BINDING ON BREWERS SUPPLY GROUP, INC. OR ANY OTHER BSG AFFILIATE OR SUBSIDIARY EXCEPT BEVIE, BSG MAKES NO WARRANTIES, EXPRESS OR IMPLIED, RELATING TO ANY STILL OR OTHER DISTILLING EQUIPMENT, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BSG SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES RELATING TO THE STILLS OR OTHER DISTILLING EQUIPMENT IT SUPPLIES, OR THE SALE THEREOF, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE AND IRRESPECTIVE OF WHETHER BSG OR YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSS OR DAMAGE. IF ANY PROVISION HEREOF SHALL BE DETERMINED TO BE ILLEGAL OR UNENFORCEABLE, THE VALIDITY OF THE REMAINING PROVISIONS SHALL NOT BE AFFECTED THEREBY. IF ANY OF THE PROVISIONS IN THIS AGREEMENT ARE DETERMINED TO BE OVERBROAD AS WRITTEN, SUCH PROVISION SHALL BE DEEMED AMENDED TO NARROW ITS APPLICATION TO THE MINIMAL EXTENT NECESSARY TO MAKE THE PROVISION ENFORCEABLE ACCORDING TO APPLICABLE LAW AND ENFORCED AS AMENDED.
If you resell or otherwise transfer any still or other distilling equipment supplied by BSG you agree that: (i) you possess appropriate product liability, commercial general liability, and other insurance coverage in amounts and types sufficient to protect against all reasonably foreseeable claims related to the stills or other distilling equipment you purchased from BSG; (ii) you will obtain from any transferee their express agreement to all of the terms and conditions herein contained; and (iii) you will not assist or recommend that the transferee act in violation of such terms and conditions or any applicable laws or regulations.
Any questions related to the lawful purchase, possession, use or operation of distilling equipment, including stills, or the effects of these terms and conditions, should be directed to a legal advisor who has knowledge of the laws in your jurisdiction.
WAREHOUSE LOCATIONS
West Warwick, RI Warehouse
1600 Division Road
West Warwick, RI 02893 (map)
Huntersville, NC Warehouse
10708 Bryton Corporate Center Dr
Huntersville, NC 28078 (map)
San Leandro, CA Warehouse
950 Aladdin Ave.
San Leandro, CA 94557 (map)